Refund policy

30-day change-of-mind returns

You have 30 days after receiving your item to request a change-of-mind return. Items must be unused, in their original condition and packaging, with tags where supplied. Please provide your order number or proof of purchase.

Sale items are eligible on the same conditions as full-price items. Gift cards are not eligible for change-of-mind returns. These conditions do not restrict rights for faulty, damaged, incorrect or misdescribed goods under applicable consumer law.

How to return an item

Email des@strik3d.com before sending your item. We will provide the return address and instructions. For change-of-mind returns, the customer pays the return postage. A return label, if supplied, does not mean return postage is free.

Faulty, damaged or incorrect items

Contact us with your order number and a description of the issue. Photos can help us assess the problem. We will work with you to arrange the remedy required by applicable consumer law, which may include repair, replacement or refund. Where required by law, we will cover reasonable return shipping costs for faulty goods.

Consumer guarantees and warranty enquiries

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These rights are not limited by the 30-day change-of-mind period, sale pricing or original packaging requirements. We do not offer an additional fixed-term warranty. Contact des@strik3d.com for help with faults or warranty enquiries.

Exchanges

To exchange an eligible change-of-mind item, request a return and place a new order for the item you want.

Refunds

We will notify you when we receive and inspect your return and confirm whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund. If more than 15 business days have passed since approval, contact us.

Other statutory rights

Nothing in this policy limits cancellation, return or other consumer rights that apply by law in your country.